Return and Refund Policy
At SHMOOKH GROUP Store, we are dedicated to providing a flexible and transparent return and refund policy tailored to the needs of our customers, ensuring your satisfaction and an exceptional shopping experience. We are here to serve you at our location: United Arab Emirates – DUBAI .
We accept returns or refunds in the following cases:
- You can get a refund if there is a product error or manufacturing defect, provided that you notify us within one day from the date of receipt. If you are facing an emergency, please notify us within one day so that we can appreciate your circumstances.
- Refunds will be issued using the original payment method after verifying the product condition.
- We will cover shipping fees in cases of product errors or manufacturing defects, provided we are notified within one day of receipt.
Returns or refunds will not be accepted in the following cases:
- In the event of a refund, if the product has been received for more than one day and we have not been notified, we must be notified within one day from the date of receipt. If you are facing an emergency, please notify us within one day so that we can appreciate your circumstances.
- If the product is exchanged for a customized item.
- If the product is damaged or broken due to misuse or not kept in its original packaging (box).
- If the product has been used by the customer.
- If it was not shipped by the shipping company within 3 working days and we were not informed.
Items for sale
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: {your physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Disclaimer and Refund Policy
By using this website or engaging in any transactions with SHMOOKH GROUP, you acknowledge and agree to abide by the terms outlined above. SHMOOKH GROUP reserves the right to refuse service to any individual or entity found in violation of these terms.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund request.
If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 30 working days.
Late or missing refunds:-
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
For additional assistance:
If you have any other questions or need further information, please don’t hesitate to visit our Contact Us page.